Booking FAQ's ( Frequently asked Questions)

HOTEL PEARL PALACE FAQ 

1.What are the different modes of reservation/payment ?

1.(A) Pay on arrival -

Credit card details as guarantee. A credit card number is required to confirm the booking and pay on arrival. We will hold your room till 5.00 AM next day from the date of check in. We will not debit your card for your reservation and your credit card details will remain safe with us. You will be requested to insert your credit card details as a guarantee of the reservation. The bill will be settled directly at the front desk upon arrival or departure. " A one rupee transaction will be conducted to check the authentication of your card ,which will be refunded immediately " It will reflect in your bank statement.

*Please read carefully Terms & Conditions and Cancellation policy.

1.(B) Pay now for instant reservation - 

Credit card/debit card. You make your confirmed online instant booking by paying one day's advance though credit/debit card. We will hold your room till 5.00 AM next day from the date of check in.

*Please read carefully Terms & Conditions and Cancellation policy.

1.(C) Reservation for Indian Guests - So easy to book . 

Fill our reservation form for Indians available on the website. Depending on the availability of room asked we send you the confirmation. Your booking stands confirmed only after you receive a booking confirmation letter from us. Incase you do not hear from us within 48 hours, it means rooms are not available with us for your requested dates.  However you can call us on day of arrival for instant reservation , incase of cancellation of other confirmed guest . After confirmation, it is most important to call us on the date of check in before 2.00 PM if arriving after 4.00 PM, in order to retain your booking. Please don’t send same day an email or SMS as it is possible we miss your email/SMS.

2. Do we book over the telephone?

Yes you can book your room by calling 2-3 day in advance at our Mobile -09414236323 or Landline 0141-2373700 / 2373752 After confirmation on telephone by us, it is most important to call us on the date of check in before 2.00 PM if arriving after 4.00 PM, in order to retain your booking. Please don’t send same day an email or SMS as it is possible we miss your email/SMS.

* For all cancellation requests, please send an email to reservation@hotelpearlpalace.com

3. Do you accept credit cards?

We accept Visa/Master debit/credit Card, bank transfer and PayPal for online booking. If payment is made by credit card 2% extra is charged on the bill at the time of departure (not incase of advance online payment). 

4.Is breakfast included in the price?

Room rates don’t include breakfast , you can enjoy breakfast from our a la carte menu and pay accordingly. 

5.We are coming with 1(or more) child, can we add an extra bed in the double room? 

The stay is free for children under 8yrs.with existing bedding. Children above 8yrs. will be charged as additional guest.

6.Do we pay extra if we do not ask for an extra bed?

Yes we charge for additional persons (above 8yrs of age) , irrespective of whether you ask for extra bed. 

7.What is the maximum number of additional persons per room?

We recommend*Family room -1child and 1 adult.*Deluxe and standard rooms (double) -1 child or 1 adult Deluxe and standard rooms (single) -1 child or 1 adult.

8.Can I book a specific room?

We will try to accommodate your request but it is on subject to availability. 

9.Can I book a room with a balcony?

We will try to accommodate your request but cannot guarantee it ,as we have limited number of rooms with balconies. 

10.What about Train or Bus station pickup?

For smooth transfers please provide your arrival details clearly .For complimentary pick up from bus and railway station between 8.00 AM to 11.00 PM only the guest is required to call us after arriving at Jaipur station as Trains & Buses can be late from their scheduled arrival time.(A)Train pickup from platform No1 outside Re-Fresh Restaurant .(B)Bus terminal (Sindhi camp) platform No 3 near tourist information bureau office.

11.We know arrival transfer is free from Train /Bus station ( 8.00 AM till 11.00 PM only)but what about departure transfer?

You can use our services at a reasonable cost.

12. What about Airport pickup ?

For Airport transfers provide us with your Name , Flight number and time of arrival. Charges for the same are (i). Rs 450/- (Hatch back - 3 People) (ii).Rs 600/- (SUV-6 People) .Driver will meet you just outside glass exit door with hotel placard .

13. If double occupancy/twin room is full .How will you accommodate 2 persons?

Book on single occupancy with an additional guest request.

14. What about late night check-in?

For late Check-in we recommend guests to pay advance by one of the payment methods listed in the first FAQ, in-case of reservation request or telephonic booking, the guest will have to call on the day of arrival before 2.00 PM to confirm the time of arrival. Failure to do so will lead to cancellation of the booking.

15. Do we book rooms through any travel agent or other booking sites. ?

We are not affiliated with any travel agent. 

16. Is any tax or services charges additional?

No. All room tariffs are inclusive of taxes and service charges.

17. Do you allow Pets?

Pets are not permitted in the hotel. 

18. At what time can I check into my room?

Check in time: 12.00 noon, Check out time: 11.00 A.M

If you arrive in the morning and your room is available before 12.00 noon, we will check you in immediately. Otherwise, we will store your luggage and you can explore the Pink City or enjoy the Peacock rooftop restaurant or wait in the common room.

19. What are front desk hours?

The front desk is open 24hrs everyday.

20.After I arrive, can I choose the room?

After you arrive we will show you the vacant rooms and you can then make your choice.

21.At what time do we have to check out from the room?

Check out is at 11.00 AM if you have a late train or flight to catch we will be happy to store your luggage till you leave.

22.What are the communication facilities available?

You can make national/ international calls from the front desk .We also have wired internet and Wi-Fi.

23. Is Wi-Fi Internet free?

WiFi has reasonable charges.

24. I’m leaving early, can I check out the night before I leave?

We request our guests to settle their bills the previous night if they are checking out before 8:00 AM for convenience.

25. How much should we tip?

If you are happy with the service, you can show your appreciation when you leave by keeping something for the staff in the tip box at the front desk but it is not mandatory. The collections of the tip box are distributed among the hotel staff, not including restaurant staff.

26.Can you keep my luggage when I leave the room?

Yes ,you can leave your luggage with us.

ABOUT THE ROOM

27.What is the difference between an air-conditioned room and an air cooled one?

An air conditioner uses the refrigeration cycle to cool the room .The temperature in an air-conditioned room can be controlled going down upto 16 degrees .An air cooler draws outside air through a wet pad and cools the room .

28.Do you have en-suite toilets?

All our deluxe, semi deluxe, standard, basic and family rooms have en suite toilets .The small rooms and dormitory have shared toilets.

29.Is tap water safe to drink?

We strongly recommend that you drink bottled water.

30.Do you have TV in the rooms?

We have installed Satellite TV in all the rooms, which gives you plenty to choose from.

31.Can I have breakfast/meals in my room?

Yes, we have room service .You can also dine at our popular rooftop restaurant.

32. Do you have heaters in your rooms ?

Heaters are provided, on request, free of cost in air conditioned rooms whereas they are chargeable in non air conditioned rooms.

Hotel Location

33.How far are you from the city centre?

We are about 3kms.from the City Palace area and about 1km.from the railway station and bus station.

34.Are ATMs close to the hotel?

There is one ATM about 100mtrs.near Chocolate Boutique and there are two ATMs on Ajmer road about 200 mtrs. away.

Other Facilities

35.Does the hotel have a doctor on call?

Yes- we have doctors on call who are recommended in the guidebooks. 

36.Do you arrange tours?

The hotel does not own a fleet of cars but offers assistance in booking a car either for local travel or for outstation tours.

37.Do you have laundry service?

Yes, Please give your clothes at the reception before 9.00 AM for same day delivery in evening. We recommend dry cleaning for expensive, valuable garments and avoid ordinary wash of such clothes.

38. Do you have free parking?

Yes we have free parking at the owner’s risk.

39 .Do the drivers send for pickup from the bus/train station and airport belongs to the hotel ?

No, they don’t. We hire drivers for pickup. They are not employed by the hotel or in anyway attached to the hotel. We take their services as and when required at a nominal fee. If any driver tells you that he is attached to the hotel please don’t believe him.

40. Do the auto rickshaws( Tuk-Tuk )and taxis standing outside the hotel belong to the hotel ?

The hotel has no formal agreement or relationship with any auto rickshaw. They are not contracted with the hotel. If the hotel management says that you can take an auto rickshaw standing outside the hotel, it doesn’t mean we are connected to them . It is with the intention that these drivers can be traced and caught for any dissatisfaction of the guest, whereas we cannot identify the auto driver taken from the main street, and it is difficult to help the guest in such a case. But the hotel is not responsible for any auto rickshaw standing on the street.

41 .How do I trace the driver whose services have been availed ?

Please make sure you note the driver’s name as mentioned on the driving license, his vehicle number as well as his mobile number.